Installation theme including in the purchase

[morganejacquin@hotmail.comParticipant]

please help us thank you
We contact you yesterday for the instalation of the theme we just bought yesterday.
We paid the installtion to envato for 50 USd BUT it was Not successful and the guy who tried to installe your theme
FORPETS did not succed in installing it

we recieved this message at our email:

Howdy
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, 7up Core.

First, visit your website (http://insuquim.com.mx/) and check for any visible issues. Next, visit the page where the error was caught (http://insuquim.com.mx/wp-admin/post.php?vc_action=vc_inline

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